Data · dataset · 2018
Factors Affecting Satisfaction in Online Financial Transactions: a study of Brazilian home brokers
Listed in DataCite
ABSTRACT This paper evaluated consumers’ perceptions of Brazilian Home Broker services in the online environment.
Description
Based on the model suggested by Balasubramanian, Konana and Menon (2003), the effects of relevant online consumer behavior constructs on customer satisfaction with the service were analyzed. Constructs such as perceived operational competence, willingness to trust and perceived environmental security were employed, in a model fully mediated by trust.
A questionnaire with scales previously used in literature was employed to measure the relevant constructs and structural equations applied to analyze the relationships found. Results show a strong relationship between perceived environment security and perceived operational competence, indicating that trust formation precedes satisfaction in online financial services transactions within the Brazilian context.
Links
Where it is published
- Repository landing page scielo.figshare.com/articles/dataset/Factors_Affecting_Satisfaction_in_Online_Fina… ↗
landing page · from DataCite
- DOI doi.org/10.6084/m9.figshare.5980336 ↗
DOI / persistent id · from DataCite
Documentation and papers
- Creative Commons Attribution 4.0 International creativecommons.org/licenses/by/4.0/legalcode ↗
license · from DataCite
- IsSupplementTo 10.7819/rbgn.v16i51.1488 doi.org/10.7819/rbgn.v16i51.1488 ↗
publication · from DataCite
Catalogue records · 2
- DataCite API api.datacite.org/dois/10.6084/m9.figshare.5980336 ↗
metadata API · from DataCite
- DataCite Commons commons.datacite.org/doi.org/10.6084/m9.figshare.5980336 ↗
catalogue entry · from DataCite
Topics
- Stated by source
- Economics and business
- Inferred from text
- Banking, finance and investment 75%
Related
Provenance · 1 source records, 10 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| DataCite | 10.6084/m9.figshare.5980336 | 12 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · DataCite | connector:datacite@1.0.0 | /data/attributes/rightsList |
| byte_size | source · DataCite | connector:datacite@1.0.0 | |
| concepts[field].anzsrc:group:3502 | enrichment · DataCite | taxonomy-embedding@1.0.0 | title+keywords+description (75%) |
| concepts[field].fos:economics-and-business | source · DataCite | connector:datacite@1.0.0 | |
| created_date | source · DataCite | connector:datacite@1.0.0 | |
| description | source · DataCite | connector:datacite@1.0.0 | /data/attributes/descriptions |
| license | source · DataCite | connector:datacite@1.0.0 | /data/attributes/rightsList |
| publication_date | source · DataCite | connector:datacite@1.0.0 | /data/attributes/dates |
| title | source · DataCite | connector:datacite@1.0.0 | /data/attributes/titles/0/title |
| updated_date | source · DataCite | connector:datacite@1.0.0 |