Data · dataset · 2023
ExpBot - A dataset of 79 dialogs with an experimental customer service chatbot
Listed in RADAR and RADAR4Memory — shown once because both records carry DOI 10.35097/1210
This dataset consists of 79 dialogs between a human user and a chatbot in English language.
Description
This data was collected during an online experiment conducted by the research group "Information Systems & Service Design" at the Karlsruhe Institute of Technology (KIT). Experimental task: Participants were asked to interact with a chatbot to find out whether they could save money by switching to a better mobile phone plan.
Additionally, there were shown a fictitious copy of last month's mobile phone bill. During the conversation, the chatbot asked about the participant's usage patterns (e.g., how much data was used) and recommended a randomly generated plan that better met the participant’s requirements. For more information, see Gnewuch et al. (2018).
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If you have any questions, please contact us via email (info@chatbotresearch.com) or visit chatbotresearch.com. WARNING! Some dialogs contain profanity and/or offensive language.
Profanity was not removed because it is important for calculating sentiment scores. PUBLICATIONS / REFERENCES Gnewuch, U., Morana, S., Adam, M. T. P., and Maedche, A. 2018. “Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction,” in Proceedings of the 26th European Conference on Information Systems (ECIS 2018), Portsmouth, United Kingdom. Feine, J., Morana, S., and Gnewuch, U. 2019. “Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis,” in Proceedings of the 14th International Conference on Wirtschaftsinformatik (WI 2019), Siegen, Germany, February 24–27.
Links
Where it is published
- DOI doi.org/10.35097/1210 ↗
DOI / persistent id · from radar service eu de
Catalogue records · 1
- OAI-PMH record radar-service.eu/oai/OAIHandler?verb=GetRecord&metadataPrefix=oai_dc&identifier… ↗
metadata API · from radar service eu de
Topics
Provenance · 2 source records, 9 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| RADAR | 10.35097/1210 | 10 d ago | JSON v1 |
| RADAR4Memory | 10.35097/1210 | 10 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · radar service eu de | connector:radar_service_eu_de@1.0.0 | |
| concepts[field].local:field:earth-environmental | mapping · radar4memory radar service eu | connector:radar4memory_radar_service_eu@1.0.0 | |
| concepts[field].local:field:earth-environmental | mapping · radar service eu de | connector:radar_service_eu_de@1.0.0 | |
| concepts[field].local:field:economics-finance | mapping · radar4memory radar service eu | connector:radar4memory_radar_service_eu@1.0.0 | |
| concepts[field].local:field:economics-finance | mapping · radar service eu de | connector:radar_service_eu_de@1.0.0 | |
| description | source · radar service eu de | connector:radar_service_eu_de@1.0.0 | /metadata/dc/description |
| license | source · radar service eu de | connector:radar_service_eu_de@1.0.0 | /metadata/dc/rights |
| publication_date | source · radar service eu de | connector:radar_service_eu_de@1.0.0 | |
| title | source · radar service eu de | connector:radar_service_eu_de@1.0.0 | /metadata/dc/title |