Data · dataset · 2001
A Study on Service Quality Classification and Measurement
Listed in Harvard Dataverse
A literature review has indicated that a majority of scholars tend to define quality as “satisfying customers’ needs”.
Description
That is, the so-called excellent service quality provided by a company must meet customers’ needs. The present study attempts to develop a new service quality instrument called SQ-NEED from Maslow’s theory of needs.
The results from empirical analysis suggest that the SQ-NEED not only has a theoretical sound, but also possesses a reasonable reliability and validity.
Links
Where it is published
- Dataverse dataset page dataverse.harvard.edu/dataset.xhtml?persistentId=doi%3A10.6141%2FTW-SRDA-E88068-1 ↗
landing page · from Harvard Dataverse
- DOI doi.org/10.6141/tw-srda-e88068-1 ↗
DOI / persistent id · from Harvard Dataverse
Catalogue records · 1
- Dataverse API dataverse.harvard.edu/api/datasets/:persistentId/?persistentId=doi%3A10.6141%2FTW-SR… ↗
metadata API · from Harvard Dataverse
Provenance · 1 source records, 5 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Harvard Dataverse | doi:10.6141/TW-SRDA-E88068-1 | 14 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| created_date | source · Harvard Dataverse | connector:dataverse@1.0.0 | |
| description | source · Harvard Dataverse | connector:dataverse@1.0.0 | /description |
| publication_date | source · Harvard Dataverse | connector:dataverse@1.0.0 | |
| title | source · Harvard Dataverse | connector:dataverse@1.0.0 | /name |
| updated_date | source · Harvard Dataverse | connector:dataverse@1.0.0 |