Consumer Survey, July 2003

Major investigated questions: respondents had the possibility to evaluate the access to and quality of different services (the energy, postal services, communications, and transportation) and to evaluate whether the price paid for these services is fair. Respondents were asked whether the information received from different service providers is clear.

Respondents were also asked whether the terms, commitments and payment periods of a standard contract, which they have with various service providers, are fair, and whether respondents personally have made a complaint to a service provider or other bodies of complaints handling because of the supply of the services and how the complaint was scrutinized. Respondents were asked to assess work quality of service providers' staff ant to indicate whether or they or their family members bought food or other items of poor quality or were provided with a service of poor quality during the last 12 months.