Data · dataset · 2025
311 Customer Satisfaction Survey
Listed in New York Department of Sanitation Monthly Tonnage
NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service.
Description
CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages.
This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed.
Read the rest (1 more)
See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.
Links
Get the data
- CSV data.cityofnewyork.us/api/views/kizp-4dfk/rows.csv?accessType=DOWNLOAD ↗
download · from data cityofnewyork us
Where it is published
- data.cityofnewyork.us /City-Government/311-Customer-Satisfaction-Survey/kizp-4dfk ↗
New York Department of Sanitation Monthly Tonnage dataset page
landing page · from data cityofnewyork us
Catalogue records · 1
- SODA API data.cityofnewyork.us/resource/kizp-4dfk.json ↗
metadata API · from data cityofnewyork us
Topics
- Stated by source
- City Government
- From keywords
- Social Science
- Inferred from text
- Text 75%
Provenance · 1 source records, 9 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| New York Department of Sanitation Monthly Tonnage | kizp-4dfk | 12 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | |
| concepts[field].local:field:social-science | mapping · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | |
| concepts[modality].local:modality:text | enrichment · data cityofnewyork us | keyword-concept-rules@1.0.0 | title+description (75%) |
| concepts[topic].socrata_category:data_cityofnewyork_us:city-government | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | |
| created_date | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | |
| description | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | /resource/description |
| publication_date | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | |
| title | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 | /resource/name |
| updated_date | source · data cityofnewyork us | connector:data_cityofnewyork_us@1.0.0 |