Data · dataset · 2019
A hotel that is not bad isn’t good: The effects of valence framing and expectation in online reviews on text, reviewer and product appreciation [Dataset]
Listed in IISH Dataverse and ODISSEI Portal — shown once because both records carry DOI 10.34894/cdwc0t
Description [in Dataverse: Description] In online hotel reviews, reviewers use both direct and indirect positive and negative evaluations (e.g. ‘good’, ‘not bad’, ‘bad’, ‘not good’).
Description
In four studies, we examined the effects of these wording alternatives. In Study 1, participants rated hotel reviews that were manipulated with respect to the wording.
In positive reviews, direct evaluations (‘good’) received higher evaluations than indirect wordings (‘not bad’). In negative reviews, however, no such difference was observed between direct and indirect expressions (‘not good’/‘bad’). These results apply to evaluations of the hotel, text and reviewer alike.
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Study 2 showed that this pattern of results generalizes to restaurant reviews. To investigate an underlying cause for the effects in Study 1 and 2, we manipulated participants’ a priori expectation of the attitude object (hotel) in two subsequent studies. The lack of an interaction effect between the wording and expectation manipulations shows that the pattern of results may be attributed to Verbal Politeness: wordings like ‘not bad’ convey a weakened meaning as compared to ‘good’, whereas the use of ‘not good’ instead of ‘bad’ is interpreted as expressing the same evaluation, albeit in a more polite way.
Links
Where it is published
- Dataverse dataset page dataverse.nl/dataset.xhtml?persistentId=doi%3A10.34894%2FCDWC0T ↗
landing page · from datasets iisg amsterdam
- Dataverse dataset page portal.odissei.nl/dataset.xhtml?persistentId=doi%3A10.34894%2FCDWC0T ↗
landing page · from portal odissei nl
- DOI doi.org/10.34894/cdwc0t ↗
DOI / persistent id · from datasets iisg amsterdam
Catalogue records · 2
- Dataverse API dataverse.nl/api/datasets/:persistentId/?persistentId=doi%3A10.34894%2FCDWC… ↗
metadata API · from datasets iisg amsterdam
- Dataverse API portal.odissei.nl/api/datasets/:persistentId/?persistentId=doi%3A10.34894%2FCDWC… ↗
metadata API · from portal odissei nl
Topics
- Stated by source
- Arts and Humanities · Arts and Humanities · Social Sciences · Social Sciences
- From keywords
- Humanities · Humanities · Social Science · Social Science
- Inferred from text
- Literary studies 72% · Text 75%
Provenance · 2 source records, 16 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| IISH Dataverse | doi:10.34894/CDWC0T | 10 d ago | JSON v1 |
| ODISSEI Portal | doi:10.34894/CDWC0T | 6 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| concepts[field].anzsrc:group:4705 | enrichment · datasets iisg amsterdam | taxonomy-embedding@1.1.0 | title+keywords+description (72%) |
| concepts[field].dataverse_subject:arts-and-humanities | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[field].dataverse_subject:arts-and-humanities | source · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| concepts[field].dataverse_subject:social-sciences | source · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| concepts[field].dataverse_subject:social-sciences | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[field].local:field:humanities | mapping · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[field].local:field:humanities | mapping · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| concepts[field].local:field:social-science | mapping · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| concepts[field].local:field:social-science | mapping · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[modality].local:modality:text | enrichment · datasets iisg amsterdam | keyword-concept-rules@1.0.0 | title+description (75%) |
| created_date | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | |
| description | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /description |
| publication_date | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | |
| title | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /name |
| updated_date | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | |
| version_label | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 |