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Data · dataset · 2012

LibQUAL+ survey, 2010

Listed in Borealis and Agri-environmental Research Data Dataverse — shown once because both records carry DOI 10.5683/sp3/fcyof3

LibQUAL+ is intended to provide a measure of the value of library service quality across multiple academic and research libraries.

Description

The current LibQUAL+ instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired and perceived levels of service. LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality.

These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The instrument addresses three service quality dimension s that have been found to be valid in previous assessments of library services: Affect of Service, Library as Place, Information Control.

Read the rest (1 more)

Each question has three parts that ask respondents to indicate (1) the minimum service level they will accept, (2) the desired service level they expect, and (3) the perceived level of service currently provided.

Links

Where it is published

Catalogue records · 1

Topics

Inferred from text
Library and information studies 68%
Provenance · 2 source records, 18 field assertions
SourceKeyLast seenRaw
Borealisdoi:10.5683/SP3/FCYOF310 d agoJSON v1
Agri-environmental Research Data Dataversedoi:10.5683/SP3/FCYOF39 d agoJSON v1
FieldAssertionExtractorEvidence
concepts[field].anzsrc:group:4610enrichment · borealisdata cataxonomy-embedding@1.0.0title+keywords+description (68%)
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concepts[field].local:field:computer-science-aimapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:earth-environmentalmapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:economics-financemapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:engineeringmapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
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concepts[field].local:field:life-sciencesmapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:mathematics-statisticsmapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:medicine-healthmapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:ocean-atmosphericmapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
concepts[field].local:field:social-sciencemapping · borealisdata ca dataverseconnector:borealisdata_ca_dataverse@1.0.0/subjects
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