OLabERATE: Utility of Help Guides

While they are not hard to figure out, there is a lot to take in all at once and many users are overwhelmed at first. In several of the class sessions in the OLabERATE project,(1) we noticed a wide variation in how well participants were prepared and how quickly they adapted to TTalk and OLab etc.

There is also a wide variation in how participants want to get help. More and more, we see that short videos are preferred, even though most of us can read faster than we can watch. Videos, with their linear delivery, may be less amenable to random access, but they remain the preferred route for many.