Data · dataset · 2025
Customer Care Stats 2021 2024 FCC
Listed in Dublinked
This Data set contains detail of the monthly figures of customers in person attending Fingal County Council Offices and the volume of electronic communications (i.e. emails) to the email address CustomerCare@fingal.ie from 2021 to 2024 inclusive.
Description
The amount of telephone calls taken by Customer Care Agents and the resolution data on first point was 80% - 90% . In both County Hall and Grove Road Office the first point of contact is the Customer Care Agents and then if not resolved at site the details are forwarded to relevant staff members for action.
This free staff in the back offices to carry on with day to day tasks and improves productivity for all our clients/customers within Fingal County Council Administrative Area.
Links
Get the data
- Publisher page data.fingal.ie/datasets/FingalCoCo::customer-care-stats-2021-2024-fcc ↗
documentation · download · from data smartdublin ie
Where it is published
- Dublinked dataset page data.smartdublin.ie/dataset/customer-care-stats-2021-2024-fcc ↗
landing page · from data smartdublin ie
Catalogue records · 1
- CKAN API data.smartdublin.ie/api/3/action/package_show?id=45d6b6ba-abab-4a79-bdb9-ed143e957… ↗
metadata API · from data smartdublin ie
Topics
- From keywords
- Social Science
Related
- Possibly the same asCustomer Care Stats 2021 2024 FCC
Provenance · 1 source records, 8 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Dublinked | 45d6b6ba-abab-4a79-bdb9-ed143e95778f | 2 h ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | |
| concepts[field].local:field:social-science | mapping · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | |
| created_date | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | |
| description | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | /notes |
| license | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | /license_id |
| publication_date | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | |
| title | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 | /title |
| updated_date | source · data smartdublin ie | connector:data_smartdublin_ie@1.0.0 |