Data · dataset · 2026
3-1-1 contact centre metrics
Listed in vancouver
Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived.
Description
Note
The 3-1-1 program was officially launched on June 15, 2009. Data currency Data extract on this website is updated monthly. Data accuracy Contact Centre Metrics are generated from data in the phone system.
Read the rest (1 more)
Websites for further information Contact the City of Vancouver
Links
Get the data
- CSV export vancouver.opendatasoft.com/api/explore/v2.1/catalog/datasets/3-1-1-contact-centre-metrics… ↗
download · from vancouver opendatasoft com
Where it is published
- vancouver dataset page vancouver.opendatasoft.com/explore/dataset/3-1-1-contact-centre-metrics ↗
landing page · from vancouver opendatasoft com
Catalogue records · 1
- Explore API vancouver.opendatasoft.com/api/explore/v2.1/catalog/datasets/3-1-1-contact-centre-metrics ↗
metadata API · from vancouver opendatasoft com
Topics
- Stated by source
- Government and finance
- From keywords
- Economics & Finance · Social Science
Provenance · 1 source records, 9 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| vancouver | 3-1-1-contact-centre-metrics | 4 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | |
| concepts[field].local:field:economics-finance | mapping · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | |
| concepts[field].local:field:social-science | mapping · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | |
| concepts[topic].ods_theme:vancouver_opendatasoft_com:government-and-finance | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | |
| description | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | /metas/default/description |
| license_text | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | |
| publication_date | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | |
| title | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 | /metas/default/title |
| updated_date | source · vancouver opendatasoft com | connector:vancouver_opendatasoft_com@1.0.0 |