The Investigation of Strategy and Key Successful Factors that Affecting the Implementation of Total Quality Management in the Rations of Government of Republic of China in Taiwan

In October 1997, The Executive Yuan have passed the Scheme of Service Quality Award hoping that by reengineering the government to arouse Administrative Institutions\' vitality and increase the Nation\'s competition. Because many nations obtain tremendous results by implementing total quality management (TQM) in the recent years , therefore , it is necessary for the Government to implement TQM in order to ensure service quality and efficiency.

This research applied survey and in depth interviews to realize the following issues: the utilization of TQM, the applying methodology of TQM, the implementation problems of TQM , and the criteria to successfully implement TQM in an Administrative Institution, etc. The main findings of this research are as follows: 1.Most Administrative Institutions consider two of the most important factors for successfully applying TQM are:(1)Administrative Institutions emphasize people\'s requests and satisfaction; (2) The highest supervisor\'s promise on quality. 2.\"Having ample outlay when implementing TQM\" is considered a very important factor for the Administrative Institutions that just starting the implementation of TQM. 3.There are six main compositions that contribute to the implementation of TQM successfully.