Data · dataset · 2026
Online Shopping Experience for E-Service Quality Assessment
Listed in Teesside University Research Data Repository
The dataset consists of 402 responses of customer service quality survey using a 5-point Likert scale.
Description
The dataset includes five dimensions of service quality—Empathy (EM1–EM4), Responsiveness (RS1–RS4), Reliability (RL1–RL4), Assurance (AR1–AR4), and Tangibles (TG1–TG5)—along with composite measures of Trust (TR), Customer Satisfaction (CS), and Customer Loyalty (CL).
Links
Where it is published
- DOI doi.org/10.17632/y75tymxvhc.1 ↗
DOI / persistent id · from researchdata tees ac uk
Catalogue records · 1
- OAI-PMH record data.mendeley.com/oai?verb=GetRecord&metadataPrefix=oai_dc&identifier=oai%3Adata… ↗
metadata API · from researchdata tees ac uk
Topics
- From keywords
- Earth & Environmental Science
Provenance · 1 source records, 6 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Teesside University Research Data Repository | oai:data.mendeley.com/y75tymxvhc.1 | 13 h ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · researchdata tees ac uk | connector:researchdata_tees_ac_uk@1.0.0 | |
| concepts[field].local:field:earth-environmental | mapping · researchdata tees ac uk | connector:researchdata_tees_ac_uk@1.0.0 | |
| description | source · researchdata tees ac uk | connector:researchdata_tees_ac_uk@1.0.0 | /metadata/dc/description |
| license | source · researchdata tees ac uk | connector:researchdata_tees_ac_uk@1.0.0 | /metadata/dc/rights |
| publication_date | source · researchdata tees ac uk | connector:researchdata_tees_ac_uk@1.0.0 | |
| title | source · researchdata tees ac uk | connector:researchdata_tees_ac_uk@1.0.0 | /metadata/dc/title |