Data · dataset · 2022
Customer service requests, with resolution time
Listed in Open Data City of Melbourne
Requests for service logged by members of the public relating to waste, graffiti, parking, roads and traffic, parks and trees and assets in a public space.
Description
REQUEST_STATUS - The current status of the request. This can be a combination of: CLOSED (completed/resolved), WIP (work in progress), REASSIGNED (This request has been moved to another work unit), NEW (This request has been logged and will be allocated to the appropriate officer), ACTIONED (The work has been assigned to a unit).
DATE_RECEIVED - The date that the customer service request was received. DATE_COMPLETED - The date that the request was finalized/resolved. SUBURB - The suburb of the request (confidential requests have been removed).
Read the rest (2 more)
Some suburb values will be blank because they do not have a location assigned. CATEGORY - The high level category of the request. SERVICE_DESC - A more detailed description of the request.
DAYS_TO_COMPLETE - Indicates numbers of days between DATE_RECEIVED and DATE_COMPLETED. This does not include time taken when referring to other authorities or waiting for more information from the customer.
Links
Get the data
- CSV export data.melbourne.vic.gov.au/api/explore/v2.1/catalog/datasets/customer-service-requests-wi… ↗
download · from data melbourne vic gov au
Where it is published
- Open Data City of Melbourne dataset page data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-resolution-time ↗
landing page · from data melbourne vic gov au
Catalogue records · 1
- Explore API data.melbourne.vic.gov.au/api/explore/v2.1/catalog/datasets/customer-service-requests-wi… ↗
metadata API · from data melbourne vic gov au
Topics
- Stated by source
- City Council
- From keywords
- Engineering · Humanities
Provenance · 1 source records, 9 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Open Data City of Melbourne | customer-service-requests-with-resolution-time | 9 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | |
| concepts[field].local:field:engineering | mapping · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | |
| concepts[field].local:field:humanities | mapping · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | |
| concepts[topic].ods_theme:data_melbourne_vic_gov_au:city-council | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | |
| description | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | /metas/default/description |
| license | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | |
| publication_date | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | |
| title | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 | /metas/default/title |
| updated_date | source · data melbourne vic gov au | connector:data_melbourne_vic_gov_au@1.0.0 |