Data · dataset · 2026
Reconfiguring the product-service mix : servitisation strategies in medical devices
Listed in ZivaHub and Deakin Research Online and DMU Figshare — shown once because both records carry DOI 10.31273/wrap.34047009.v1
This study draws particular attention to the role of process analysis in business modelling to explore how, by undertaking customer- oriented service analysis, manufacturer of medical products follows a nonlinear path to servitisation contrary to the classic model to service provision.
Description
A structured literature review and following case study research were conducted to verify applicability of the existing product service models to a recognised leader in the production of orthopaedic implants.
Semi-structured informal interviews with management and sales staff revealed the change point of product-service provision marked by evolution of both product and service components to establish more customer focused value proposition. The key element in the transition is the emerging consultancy service offering to support introduction of new products and capture critical process data for further solutions enhancement.
Read the rest (1 more)
Findings of the study indicate the need for existing servitisation concepts reconsideration.
Links
Where it is published
- DOI doi.org/10.31273/wrap.34047009.v1 ↗
DOI / persistent id · from zivahub uct ac za
Catalogue records · 1
- OAI-PMH record api.figshare.com/v2/oai?verb=GetRecord&metadataPrefix=oai_dc&identifier=oai%3Af… ↗
metadata API · from zivahub uct ac za
Topics
Provenance · 3 source records, 17 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| ZivaHub | oai:figshare.com:article/34047009 | 5 d ago | JSON v1 |
| Deakin Research Online | oai:figshare.com:article/34047009 | 5 d ago | JSON v1 |
| DMU Figshare | oai:figshare.com:article/34047009 | 5 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | |
| concepts[field].anzsrc:group:3506 | mapping · figshare dmu ac uk | vocabulary-mapper@1.0.0 | keywords['Marketing'] |
| concepts[field].anzsrc:group:3506 | mapping · zivahub uct ac za | vocabulary-mapper@1.0.0 | keywords['Marketing'] |
| concepts[field].anzsrc:group:3506 | mapping · dro deakin edu au | vocabulary-mapper@1.0.0 | keywords['Marketing'] |
| concepts[field].local:field:earth-environmental | mapping · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | |
| concepts[field].local:field:earth-environmental | mapping · figshare dmu ac uk | connector:figshare_dmu_ac_uk@1.0.0 | |
| concepts[field].local:field:earth-environmental | mapping · dro deakin edu au | connector:dro_deakin_edu_au@1.0.0 | |
| concepts[field].local:field:economics-finance | mapping · figshare dmu ac uk | connector:figshare_dmu_ac_uk@1.0.0 | |
| concepts[field].local:field:economics-finance | mapping · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | |
| concepts[field].local:field:economics-finance | mapping · dro deakin edu au | connector:dro_deakin_edu_au@1.0.0 | |
| concepts[field].local:field:engineering | mapping · dro deakin edu au | connector:dro_deakin_edu_au@1.0.0 | |
| concepts[field].local:field:engineering | mapping · figshare dmu ac uk | connector:figshare_dmu_ac_uk@1.0.0 | |
| concepts[field].local:field:engineering | mapping · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | |
| description | source · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | /metadata/dc/description |
| license | source · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | /metadata/dc/rights |
| publication_date | source · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | |
| title | source · zivahub uct ac za | connector:zivahub_uct_ac_za@1.0.0 | /metadata/dc/title |