Managing the Air Travel Experience: An investigation for the Quality of Informative Service Setting Items from Travelers\' Perspectives

In fact, significant growth in the hospitality industry in recent decades has been fueled by increases in disposable income, leisure time, and political stability. Consequently, the air travel and airlines industry have grown both larger and more competitive.

Thus, this study will examine discusses the airports attributes of Informative Services Setting Items (ISSI) that can impact customers’ air-travel experience, determine the importance and performance of the existing self-serve ISSI as perceived by air-travelers. Our goal is to derive an integrated and unbiased customer-and-operator-based airport quality performance. However, the length of posting online survey was prolong in order to collect reasonable sample size.