Data · dataset · 2005
Service Quality and User Satisfaction with Broadband Networks in Taiwan
Listed in Harvard Dataverse
The ROC government has been making a great effort to promote the fulfillment of the National information Infrastructure in Taiwan.
Description
There are more than 8 million people who have experiences of using the internet. The broadband network technology and application have been developed rapidly in recent years.
There are two major forms of broadband network technology: cable modem and ADSL. In Taiwan, two MSOs (Eastern Multimedia Group and Hoshin Gigamedia Center, Inc.) provide the services of broadband network via cable modem. HiNet and SEEDNet are the major ADSL service providers.
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The three new fixed networks have offered ADSL services as well since they started their operation. The purpose of this paper is to (1) analyze the users behavior of ADSL and cable ISPs; (2) analyze and compare the service quality of ADSL and cable ISPs; (3) analyze the customer satisfaction of ADSL and cable ISPs; (4) analyze the government\'s broadband policy. Research methods include literature review, in-depth interviews, questionnaire (via WWW) and focus group.
Hopefully, this research will provide index of service quality and customer satisfaction of ADSL ISPs and cable ISPs to the industry, the government and the academic groups.
Links
Where it is published
- Dataverse dataset page dataverse.harvard.edu/dataset.xhtml?persistentId=doi%3A10.6141%2FTW-SRDA-E90026-1 ↗
landing page · from Harvard Dataverse
- DOI doi.org/10.6141/tw-srda-e90026-1 ↗
DOI / persistent id · from Harvard Dataverse
Catalogue records · 1
- Dataverse API dataverse.harvard.edu/api/datasets/:persistentId/?persistentId=doi%3A10.6141%2FTW-SR… ↗
metadata API · from Harvard Dataverse
Provenance · 1 source records, 5 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Harvard Dataverse | doi:10.6141/TW-SRDA-E90026-1 | 10 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| created_date | source · Harvard Dataverse | connector:dataverse@1.0.0 | |
| description | source · Harvard Dataverse | connector:dataverse@1.0.0 | /description |
| publication_date | source · Harvard Dataverse | connector:dataverse@1.0.0 | |
| title | source · Harvard Dataverse | connector:dataverse@1.0.0 | /name |
| updated_date | source · Harvard Dataverse | connector:dataverse@1.0.0 |