Data · dataset · 2020
Family Responsibility Office (FRO) Client Services Branch client call data
Listed in Ontario Open Government Data
The dataset includes detailed phone activity for all client service staff, including number of calls and average talk time.
Description
Managers use results to coach and monitor staff. The data is extracted from Intelligent Communications Exchange (ICE), a contact centre information technology solution.
Links
Where it is published
- Ontario Open Government Data dataset page data.ontario.ca/dataset/family-responsibility-office-fro-client-services-branc… ↗
landing page · from data ontario ca
Catalogue records · 1
- CKAN API data.ontario.ca/api/3/action/package_show?id=de4a15f3-46d4-4d18-814f-e1cdb51da… ↗
metadata API · from data ontario ca
Topics
- From keywords
- Social Science
Provenance · 1 source records, 7 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Ontario Open Government Data | de4a15f3-46d4-4d18-814f-e1cdb51da13c | 10 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| concepts[field].local:field:social-science | mapping · data ontario ca | connector:data_ontario_ca@1.0.0 | |
| created_date | source · data ontario ca | connector:data_ontario_ca@1.0.0 | |
| description | source · data ontario ca | connector:data_ontario_ca@1.0.0 | /notes |
| license_text | source · data ontario ca | connector:data_ontario_ca@1.0.0 | |
| publication_date | source · data ontario ca | connector:data_ontario_ca@1.0.0 | |
| title | source · data ontario ca | connector:data_ontario_ca@1.0.0 | /title |
| updated_date | source · data ontario ca | connector:data_ontario_ca@1.0.0 |