Table · dataset · 2019
IT First Call Resolution Rate
Listed in Oklahomas Open Data
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Links
Get the data
- Data - IT First Call Resolution Rate data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d… ↗
download · from data ok gov
- data.ok.gov /dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14… ↗
(C) - IT First Call Resolution Rate - Column Chart
download · from data ok gov
Where it is published
- Oklahomas Open Data dataset page data.ok.gov/dataset/it-first-call-resolution-rate ↗
landing page · from data ok gov
Catalogue records · 1
- CKAN API data.ok.gov/api/3/action/package_show?id=6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f9… ↗
metadata API · from data ok gov
Topics
- From keywords
- Computer Science & AI · Social Science
Provenance · 1 source records, 7 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Oklahomas Open Data | 6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d | 7 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| concepts[field].local:field:computer-science-ai | mapping · data ok gov | connector:data_ok_gov@1.0.0 | |
| concepts[field].local:field:social-science | mapping · data ok gov | connector:data_ok_gov@1.0.0 | |
| created_date | source · data ok gov | connector:data_ok_gov@1.0.0 | |
| description | source · data ok gov | connector:data_ok_gov@1.0.0 | /notes |
| publication_date | source · data ok gov | connector:data_ok_gov@1.0.0 | |
| title | source · data ok gov | connector:data_ok_gov@1.0.0 | /title |
| updated_date | source · data ok gov | connector:data_ok_gov@1.0.0 |