The Training Management System for Customer and Sales Services in the Department Stores

The trend for now is to seek for \"three win service strategy\". These three factors are customer, employee, and employer satisfaction.

Therefore, this study focused on how to obtain these three goals for the department stores. This research employed questionnaire to collect information such as training method, training material, and computerization on training for the large department stores in Taiwan. For the information collected in this research, some statistical methods were employed to analyze the factors on salesperson training.