An Open Multi-Campus Dataset of Academic Service Requests Before and After Administrative Process Redesign

<p dir="ltr">This record contains the anonymized and aggregated dataset associated with the manuscript “An Open Multi-Campus Dataset of Academic Service Requests Before and After Administrative Process Redesign”.</p><p dir="ltr">The dataset comprises 432 aggregated rows representing 97,809 academic service requests across three pseudonymized campuses, 25 request types, 13 workflow states, and two historical observation periods.</p><p dir="ltr">The source-system data were obtained through a single retrospective extraction on 5 January 2026.

PERIOD identifies the historical interval in which requests were registered, while CURRENT_STATE represents the workflow state recorded at the extraction snapshot.</p><p dir="ltr">The complete reproducible analysis workflow is available at: <a href="github.com/Rodolfoxbc/academic-service-requests-dataset" target="_blank" rel="noreferrer">github.com/Rodolfoxbc/academic-service-requests-dataset</a></p><p dir="ltr">Version corresponding to the peer-review revision: <a href="github.com/Rodolfoxbc/academic-service-requests-dataset/releases/tag/v1.0.0-revised" target="_blank" rel="noreferrer">github.com/Rodolfoxbc/academic-service-requests-dataset/releases/tag/v1.0.0-revised</a></p>