Setting standards for student services: exploring the views of student support service professionals in higher education on their contribution to the student experience

Their varied academic and professional credentials, occupational backgrounds and lack of a pre-determined entry route into the student services support function may hinder the potential for a collaborative provision of service and a clear articulation of the contribution of the function within the HEI. <br><br>Despite the multiplicity of roles, diversity of support provision and lack of a shared professional identity, findings suggest that, collectively, those employed in student support services are greatly aligned in their approach and purpose.

Consequently, their contributions to the student experience can be captured in three key areas of activity which help build students’ capacity to succeed and which are framed by five shared principles. This provides an opportunity for interprofessional collaboration and a contribution to the conversation regarding the professionalisation of student support services in Ireland.